How Can We Help You Today?

What products does DEEPRA Store offer?
DEEPRA Store offers ready-to-wear and customized garments including sarees, half sarees and bridal wear.

What are the estimated processing timelines?
• Ready Products: 3–5 working days.
• Customized Products: 15–20 working days.
• Important: All timelines are estimated, not guaranteed, and may vary due to fabric availability, design complexity, or workload. Sundays and public holidays are non-working days.

How do I track my active order?
Enter your order reference and 10-digit mobile number in the Track Your Order section above. A 6-digit OTP will be sent to your mobile to securely open your order dashboard.

What does each production status mean?
• Confirmed: Payment received and order details confirmed.
• In Processing: Fabric sourcing, cutting, or Maggam embroidery in progress.
• Stitching & QC: Tailoring and final quality inspection.
• Dispatched: Handed over to third-party courier partner with tracking details generated.

When is an order confirmed?
Orders are confirmed only after successful payment (full payment or advance payment).

What is the payment rule before dispatch?
• Full payment or advance payment is required to confirm orders.
• Any balance payment must be completed before dispatch.
• Orders are shipped only after full payment is received.

What details are required from the customer?
Customers must provide correct size, address, customization details, and reference images. DEEPRA Store is not responsible for mistakes caused by incorrect or incomplete customer-provided details.

Can I cancel or alter a customized order after confirmation?
Customized products are made strictly according to customer instructions. Once confirmed, customized / Custom Made Ready Wear orders cannot be cancelled, returned, exchanged, or refunded under any circumstances.

How are orders delivered?
Orders are shipped through third-party courier partners. Delays due to courier services, weather, or unforeseen events are beyond DEEPRA Store's control. The address provided by the customer is considered final.

What happens if there is a delay from DEEPRA Store?
If a delay occurs from our side, after internal review the customer may choose one option:
• Continue with a revised timeline
• Replace with another product of the same price range
• Request a refund (subject to approval)
The final decision depends on the order stage.

What is your return and exchange policy?
DEEPRA Store follows a strict no-return and no-exchange policy.

What should I do if my product arrived damaged or incorrect?
Refunds or replacements are applicable only if the product is damaged or incorrect. Please follow these exact steps:
1. Report the issue within 24 hours of delivery.
2. An unboxing video is mandatory as proof.
3. Ensure the product is unused and in original packaging.
4. Contact us on WhatsApp or email with your order number and unboxing video.
Note: Shipping and convenience charges are non-refundable.

I ordered from your previous website. How do I find my old order?
Have an older Deeprastore order? Use the historical order lookup to find it. Enter your previous order reference and registered 10-digit mobile number in the Track Your Order form above to view your historical order receipt.

How is customer communication handled?
• All communication is handled only via WhatsApp.
• Calls for order status, refunds, or timelines are not supported.
• Repeated messages do not speed up processing. Customers are requested to wait for official updates.

Are slight color or design variations considered defects?
Slight color or design variations may occur because of lighting, screen resolution, fabric nature, or handwork. Such variations are normal and are not considered defects.

What is the policy regarding abuse or misconduct?
Abusive language, threats, or harassment will not be tolerated. Communication may be restricted or stopped in such cases. Resolutions are handled strictly according to policy, not under pressure.